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Merchant Support

Frequently asked questions

Settlements and reporting

When are settlements paid?

Settlements are paid according to the schedule specified in the co-operation agremeent between the merchant and Avarda. For more information, please contact us or your Key Account Manager.

What is a transaction fee?

Transaction fees are based on payment methods, that are specified in the co-operation agreement and deducted monthly from settlements.

How do I get the settlement report?

The settlement report is sent via email according to the agreed settlement schedule. In addition, merchants receive a monthly report consolidating an overview of the transactions.

For further assistance regarding transaction fees, settlements, contractual terms & conditions, as well as overall service pricing, you can always contact us or your Key Account Manager.

Technical integration

What payment methods are available?

Avarda payment solutions are fit-for-purpose and can be customized to merchant needs. Avarda offers the most popular payment methods on the market ranging from direct payment methods, white-label invoice and account, tokenization, pay-by-link, and re-occurring payments for credit card and invoice.

Where can I find the API documentation for Avarda’s payment solutions?

API documentation for both the full checkout and integrated credit payment solutions can be found here.

Can I test Avarda’s checkout solution?

Yes you can! You can access our demo shop on our developer pages here.

What e-commerce platforms are compatible with Avarda’s payment solutions?

Avarda has several plug-and-play solutions for a variety of e-commerce platforms, e.g., WooCommerce, Magento2, and PrestaShop. For more information visit our documentation page here.

Marketing opportunities

Live Invoice

Our live invoice product is an interactive invoice that updates in real time. For example when the customer makes a payment or return the invoice will be updated on the spot. The invoice is sent via email which includes a customer specific URL to the live invoice.

Marketing opportunities are comprised of merchant logo, brand colors, and specific merchant advertisement space. When fully utilizing the customer journey you have an opportunity to add advertisement for three separate consumer touchpoints.

Thank you for your payment message

Our live invoice product also includes additional marketing opportunities. When a customer has made a payment, a Thank you -message will be prompted, which includes additional advertisement space and call-to-action possibility.

Changing and hosting marketing content

Our solution includes the possibility to have administrative control without delay over your advertisement space by providing Avarda an image hosting link.

Reporting

Our Live Invoice product also includes analytics and reporting features such as click rates, click mapping, and overall performance.

Merchant portal

What functionality is available for a merchant in Avarda’s merchant portal?

In Avarda’s merchant portal, you can administrate and control your customers’ orders and invoices and access merchant reports.

How do I login to Avarda’s merchant portal?

Your username is your email address. You can login toAvarda’s merchant portal here.

How do I manage login and users in Avarda’s merchant portal?

To create or remove users please contact our merchant support.

Adjustments to orders or invoices

Will the consumer receive an updated invoice after a return is booked?

If unpaid balance remains of the customer’s account they will receive an updated invoice.

Is it possible to postpone the due date if shipping is delayed?

If the due date is approaching and shipping is delayed, please contact our merchant support with the expected delivery date.

When and how is the consumer refunded if a product return has been made and/or if there’s an overpayment?

Depending on the used payment method, the customer will receive a refund automatically or will be prompted by email to register a refund request on Avarda’s MyPages.

Credit assesment & fraud policy

Upon what kind of purchases is a credit assessment made?

A credit assessment is required by law for all credit payment options.

A consumer states that they are unable to make a purchase using credit payment methods. Why?

Credit assessment is based on many factors, including external credit registers. Basic requirements are 18-years of age, local SSN and official local address, SSN match with the given name and address. For further details, you can always direct the customer to our customer service.

What kind of fraud mitigation processes does Avarda have?

We will do our best to make your buying experience safe and secure, but at the same time as convenient as possible.

Our system and in-house fraud prevention team is constantly monitoring purchases utilizing different datapoints for security reasons. With the help of the datapoints we can recognize and prevent fraudulent behavior swiftly together with the authorities, the retailers and their logistics partners.

Consumer processes

What can the consumer do on Avarda MyPages?

Avarda MyPages is a consumer portal where the customer can find an overview of all invoices and payments, current balance, register a refund requests, download a PDF-invoice, and access credit agreements.

When will the consumer receive an invoice?

The invoice will be sent to the customer when the order is shipped. If the customer has chosen the part payment option, the invoice will be sent based on fixed market specific invoicing dates.

How does the part payment invoice work?

The part payment invoice statement is sent each month. The due date is always a fixed date of the following month.

The customer has made a partial product return. What amount should they pay?

The customer should always pay the amount that is stated on the updated invoice. The customer can also check the current balance by signing into Avarda MyPages.

We are always here for our merchants

Contact us if you have question or need assistance regarding our payment solutions or Avarda’s merchant portal.

You can reach us by email or phone.

We will work hard to answer your call in an average of 60 seconds and emails within business hours during weekdays.

support.merchant@avarda.com
+46 33 722 35 90
Mon-Fri 8-16.30

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Developers

Avarda cooperates with numerous platforms, system integrators, PSPs and more. We offer various plugins and modules for many platforms.

Please see our developer site for full documentation of partners and APIs.

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